Red Mare Wines has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website: www.RedMareWines.com.
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home, business or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes, which is disclosed to third parties for statistical purposes only. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you. WE DO NOT AND WILL NOT, UNDER ANY CIRCUMSTANCES, SELL PERSONAL INFORMATION TO ANYONE FOR ANY PURPOSE.
When temperatures across the US are above 60F, or below 30F, there is a great risk of wine spoilage. We do not recommend shipping Ground under these conditions. The best way to ship during the summer is using FedEx Cold Chain Shipping. This service can take up to two weeks, but will keep your wine at cellar temperature from our door in California, to yours wherever you are. A faster alternative is to use UPS Next Day Air, or FedEx Priority Overnight.
All transit times are listed in the shipping options, but some things affect when we can initiate the shipment. There may be a delay of 2-3 business days before an order can ship due to inventory movements. If you have an urgent order, please contact us directly. We ship Monday - Thursday during the summer, and Monday - Friday during all other seasons. Cold Chain orders submitted by Friday will ship out the following Thursday.
It is possible to pick up an order in Napa, CA or Dallas, Texas. If you'd like to do this, select the 'pick up' option at check out and we will give you the location details. Allow 2 - 3 business days before your order is ready for pick up.
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
For 3-Tier ship-to-states: In order to comply with alcohol regulations in your state, your order will be transferred to a retailer in your state selected by our fulfillment agent.
Orders are processed within 24 hours of being received. All shipments are shipped ground unless otherwise stated so, please allow 5-7 business days for normal delivery.
To avoid in-transit temperature extremes during the summer months, we offer 2nd Day Air. We may also delay shipments if the heat is excessive.
Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.
Insurance: Each package includes $100 of insurance. Additional insurance can be obtained
for $3.00 up to $200, and then by adding $1.00 for each $100 increase in insured value.
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:
1. Please contact the Red Mare Wines as soon as possible either by phone or email.
2. Clearly explain your dissatisfaction with the product.
3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
We collect anonymous information from visits to our site to help us understand the usage patterns of our site, and to provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our site. For example, we keep track of what time people enter our site, how long they stay on the site, and what sections they visit on the site. This information is kept in aggregate, anonymous format. We use this information to better tailor our site for our visitors and their usage patterns, as well as to gauge performance and other measures of the site, again in anonymous and aggregate format.
Cookies are sometimes used to further track usage patterns of the site by users, in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site, however, no username or password information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie.
Registration is required to use certain features of our site. We will collect general contact information, such as name and e-mail address, as well as demographic information, such as age, gender and zip code. Data collected from online user-completed forms is stored in secure, password protected server locations. Demographic information collected is used to help us, or our partners, to analyze our aggregate user base and better tailor our site, promotions or other features to better serve that user base. Contact information is also used to better understand our user base.
From time to time, Red Mare Wines will contact our registered users who have opted in to be e-mailed with promotional information that we feel would be applicable to, and desired by that user. At any time a user wishes to opt-out of these e-mails, they may do so by contacting info@RedMareWines.com. Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.
Further use of personal information and data gathered by Red Mare Wines. Red Mare Wines will occasionally utilize partners and vendors to assist it in analysis of the data and information collected by our sites. This information is used in aggregate and anonymous format for the purpose of better tailoring our website, promotions or other company endeavors to better suit our user base. This information is shared with our partners and vendors only on an as-needed basis. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required.
Information and data gathered solely by Red Mare Wines will never be sold, traded or shared with third-parties for any other reason other than for assisting Red Mare Wines in its analysis, research and promotional needs.
This site may contain links to other sites. Red Mare Wines is not responsible for the privacy practices or the content of such websites.
This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We also encourage visitors to be courteous in communicating with others and to be smart about choosing when and to whom to release personal information online. Never disclose any personal information that is of a sensitive or confidential nature on any public area of our site.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.
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